Shipping Fees

We offer free shipping on orders $75 and over. If the order is below $75 the shipping fee of $9.99 in Canada will apply. Orders over $100 going to the United States will receive free shipping, any orders below are charged a $15.00 CAD shipping fee. Shipping fees are non-refundable.

 

Our Store Policies 

We want you to love your purchases!

Exchanges/Returns for Repair

You may return or exchange your item within 14 days from the time you receive your item. Any product purchased with a discount is final sale. Some of our items are made to order and one of a kind.  We hope that you will appreciate that due to their personal nature, we do not accept exchanges or returns on used or worn pieces. There will always be differences in the actual item versus the image online...such is the nature of "one of a kind". Earrings are FINAL SALE.

 

To exchange or return your product for repair, please send an email to info@newcountryspirit.com with an explanation for your request. Once your return for repair or exchange is approved, you will receive a return number and shipping instructions. Shipping costs for all returns for repair and exchanges are not included and are up to the sender to pay. Shipping costs are non-refundable. Depending on where you live, the time it takes for your exchanged product to reach you, may vary.

 

 

Before beginning the return for repair and exchange process, kindly note the following: 

  • Proof of purchase with original purchase date is required for all return for repairs and exchanges

  • Exchanges are made at the original purchase price 

  • We do not accept exchanges on used or worn pieces - please keep tags attached and return with original packaging

  • Refunds and exchanges will be considered within 14 days from the date the item is received by you. 

  • Authorization by New Country Spirit is required for all returns and exchanges

  • We will gladly issue a refund if you cannot find what you want for an exchange

  • We cannot be responsible for packages that are being returned or that are lost in transit and will only assume responsibility for them once they are signed for by our Receiving Department.

  • Shipping details on returns for repairs and exchanges will be provided upon New Country Spirit approval

  • Turnaround time for exchanges and repairs/placements is approximately 2-3 weeks (including shipping) if the item(s) is in stock

  • Refunds will be issued to the original form of payment as soon as your return is processed. Credits may take up to 5 business days to post on your account

  • Exchanges, repairs and replacements will be treated as new orders - shipping and handling charges may apply

 

Repairs 

If  one of the beaded bracelets breaks within the first 30 days of purchase, even with your best intentions and care, the artisan will restring it at no additional charge (shipping and handling charges not included). Beyond 30 days, if your beaded bracelet breaks, we are happy to have the artist restring/repair for a fee of  $5-10. Please send your repair request to info@newcountryspirit.com

 

Handmade Disclaimer

Our items are created by artisans and slight variations may occur in colour, size and design enhancing individual artistic character of each piece. 

 

Still have questions? Please contact us at info@newcountryspirit.com
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Christina Lake, bc, canada